+91 98765-43210

Terms and Conditions

Last Updated: March 14, 2025

Introduction

Welcome to SpicyExpress. These Terms and Conditions govern your use of our website and services. By accessing or using our website and services, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our services.

Definitions

In these Terms and Conditions:

  • "We," "Us," "Our," and "SpicyExpress" refer to SpicyExpress food delivery service.
  • "You," "Your," and "User" refer to the individual or entity accessing or using our website and services.
  • "Website" refers to the SpicyExpress website and all its content.
  • "Services" refers to the food delivery and related services offered by SpicyExpress.

Use of Our Services

By using our services, you agree to:

  • Provide accurate and complete information when placing orders or creating an account.
  • Use our services only for lawful purposes and in accordance with these Terms and Conditions.
  • Not engage in any activity that could damage, disable, or impair the functionality of our website or services.
  • Not attempt to gain unauthorized access to any part of our website, servers, or systems.

Orders and Payments

When placing an order through our website:

  • You agree to provide accurate delivery information, including address and contact details.
  • You agree to pay the full amount for your order, including the cost of food items, delivery fees, and any applicable taxes.
  • We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in pricing or product information, or suspected fraudulent activity.
  • Payment must be made at the time of placing the order using the available payment methods on our website.

Delivery

Regarding our delivery service:

  • We aim to deliver orders within the estimated delivery time, but delivery times are approximate and may vary based on factors such as traffic, weather conditions, and order volume.
  • You are responsible for ensuring that someone is available at the delivery address to receive the order.
  • If you are not available to receive the order, we may leave it in a safe place at the delivery address or return it to our restaurant, depending on the circumstances.
  • We reserve the right to charge a redelivery fee if an order cannot be delivered due to your absence or incorrect delivery information.

Legal Compliance and Regulations

By accessing and using our services, you agree to comply with all applicable laws and regulations, including data protection standards and online safety protocols. SpicyExpress operates in accordance with international compliance requirements to ensure a safe and secure user experience.

User Responsibilities

Users are required to act lawfully and refrain from violating any local, national, or international laws while using our services. Any misuse of our platform that breaches compliance policies may result in account suspension or legal action.

Dispute Resolution and Governing Law

In case of disputes, we adhere to strict legal frameworks and offer fair resolution processes. All disputes will be governed by the laws. By using our services, you acknowledge acceptance of these terms and agree to their enforcement.

Contact Information

For questions or concerns related to our policies, please contact us at [email protected].

Intellectual Property

All content on our website, including but not limited to text, graphics, logos, images, and software, is the property of SpicyExpress and is protected by copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, or create derivative works from any content on our website without our express written permission.

Limitation of Liability

To the maximum extent permitted by law, SpicyExpress shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from:

  • Your use or inability to use our services.
  • Any unauthorized access to or use of our servers and/or any personal information stored therein.
  • Any interruption or cessation of transmission to or from our website.
  • Any bugs, viruses, trojan horses, or the like that may be transmitted to or through our website by any third party.

Indemnification

You agree to defend, indemnify, and hold harmless SpicyExpress and its officers, directors, employees, and agents from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees) arising from:

  • Your use of and access to our services.
  • Your violation of any term of these Terms and Conditions.
  • Your violation of any third-party right, including without limitation any copyright, property, or privacy right.
  • Any claim that your actions caused damage to a third party.

Modifications to Terms and Conditions

We reserve the right to modify these Terms and Conditions at any time. We will notify users of any material changes by posting the new Terms and Conditions on this page and updating the "Last Updated" date.

Your continued use of our services after any changes to these Terms and Conditions constitutes your acceptance of the new terms.

Termination

We may terminate or suspend your access to our services immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach these Terms and Conditions.

Upon termination, your right to use our services will immediately cease.

Contact Us

If you have any questions about these Terms and Conditions, please contact us at:

Email: [email protected]

Address: G-1, Middle Cir, Block G, Connaught Place, New Delhi, Delhi 110001

Phone: +91 98765-43210