Privacy Policy

Introduction

Welcome to SpicyExpress's Privacy Policy. This document outlines how we collect, use, and protect your personal information when you use our website and services. We are committed to ensuring the privacy and security of your data.

By accessing or using our website and services, you agree to the terms of this Privacy Policy. If you do not agree with our practices, please do not use our services.

Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, delivery address, and contact details provided when placing an order or creating an account.
• Order Information: Details about the food items you order, delivery preferences, and payment information.
• Usage Information: Information about how you interact with our website, including browsing history, pages visited, and time spent on our site.
• Device Information: Information about the device you use to access our services, including IP address, browser type, and operating system.

How We Use Your Information

We use the collected information for the following purposes:

• To process and fulfill your food delivery orders
• To communicate with you about your orders and provide customer support
• To improve our website, services, and customer experience
• To send you promotional offers and updates about our services (with your consent)
• To maintain the security and functionality of our website
• To comply with legal obligations

Compliance and Data Protection

At SpicyExpress, we are committed to ensuring full compliance with all applicable laws and regulations, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). We prioritize the protection of your data and privacy, implementing industry-standard security measures to safeguard your personal information.

Data Collection and Usage

We collect, store, and process personal information strictly in accordance with legal requirements and ethical standards. Our data-handling practices are regularly reviewed to maintain compliance with evolving regulations and industry best practices.

Transparency and Accountability

Transparency is at the core of our operations. We clearly outline how your data is collected, used, and stored. Our policies reflect our ongoing efforts to maintain compliance and accountability.

User Rights and Choices

As part of our commitment to compliance, we respect your rights to access, update, and delete your personal information. You can request data modifications or removals by contacting us at [email protected].

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service Providers: Third-party vendors who assist us in providing our services, such as payment processors and delivery partners.
• Legal Compliance: When required by law or to protect our rights, safety, or property.

All third parties with whom we share your information are required to protect it in accordance with applicable laws and regulations.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access your personal information
• The right to correct inaccurate or incomplete information
• The right to request deletion of your personal information
• The right to restrict or object to processing of your information
• The right to data portability
• The right to withdraw consent at any time

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: [email protected]

Address: G-1, Middle Cir, Block G, Connaught Place, New Delhi, Delhi 110001

Phone: +91 98765-43210